Our FAQ’S

Once you have submitted your application to us, we will then be working hard in the background gathering everything we need from either 3rd parties involved with who you are claiming against or from yourself. This usually takes a couple of weeks in some cases sooner, but we have to be thorough with all documents. Once have everything we need, we then start to investigate for you. Once we have made a decision we will let you know by email, phone call, or even post (if you have no access to a computer). You will receive automatic updates by email on your status throughout the process and friendly check-in calls with your agent. You can check the status of your claim at any time, and we will let you know as soon as we can.

6-12 months 

3-6 months 

This is because, to support your claim, most time is usually spent gathering evidence from third parties. Often, we’re waiting for information from them to complete our investigations. But we do chase them regularly to get you a decision as soon as possible. We’ve seen a big increase in the volume of pension claims. We’re responding to these as quickly as possible, and working to reduce the amount of time each one takes to resolve. It’s important to claims as soon as possible if you think you may of been mis-sold as time can be limited on certain pay outs.

If you have been mis-sold the following, pension, investments, bonds, ISA’s, or shares. We offer a free 1-minute questionnaire on these pages on our website, at the side you should be able to find CLAIM CHECKER. This is a step by step to find out quickly if you could be eligible for compensation.

If you think you have been mis-sold, please get in contact as soon as possible. A lot of cases are time-sensitive and there is a limit on dates for payouts.

We work on a No Win No Fee basis and we take a percentage from the compensation.

  • It shows confidence in your case.  If it is a bad risk for us, we stand to lose and will tell you openly if you should pursue your case or not.

  • It provides an incentive to us to settle your case on the best terms for you.

  • It provides an incentive to us to settle your case as soon as possible.  Until you win, no one pays us.

  • We benefit by sharing in a percentage of your award.

Mr Michael Nicholas Levy Barrister at Elite Chambers: The head of chambers, with 30+ years experience within the mis-sold sector.

Mr Robert Askey Barrister at Elite Chambers: Robert joined Elite Chambers in the Spring of 2019, practising as In-House Counsel in various fields including Commercial Chancery and Property